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Privacy Policy for Altos MTD

Altos MTD ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software and services.

1. Company Information

  • Company Name: Matthew Paba t/a Altos MTD
  • Company Address: Stonehurst, Long Close West, Salisbury, Wiltshire, SP5 3HG
  • Contact Information: Email: policy@altosmtd.com, Tel: 01722 632236
  • Website URL: www.altosmtd.com

2. Data Collection

We collect several types of information for various purposes to provide and improve our service to you.

Types of Data Collected:

  • Personal Data: Email, IP Address, VAT Registration Number, Name, Address, Phone Number, Payment information
  • Sensitive Data: Business Financial Data for VAT Returns

Data Collection Methods:

  • Forms: Information you enter into forms within our software.
  • Cookies: Small files stored on your device that help us recognize licensed applications and user preferences.
  • APIs: Data collected through automated interfaces with third-party services.
  • Third-Party Services: We use eCommerce software to facilitate the sale and deliverable of our downloadable software, which may also collect data.

3. Purpose of Data Collection

Your data is collected to help us provide, maintain, and improve our services.

  • Primary Purpose: We collect and process your data to comply with HMRC's fraud prevention requirements and to provide customer support services.
  • Secondary Purposes: We may use your data for marketing and analytics purposes.

4. Data Usage

We use the collected data for various purposes:

  • Identify Users: To identify and authenticate you when interacting with HMRC for the purposes of submitting data to the Making Tax Digital (MTD) systems.
  • Process Transactions: To process financial transactions related to your use of our software.
  • Data Sharing: We share your data only with HMRC in accordance with their fraud prevention policies.

5. Data Retention

We retain your personal data for as long as your account is active and for up to 10 years after account termination, or longer if required by law.

Data Deletion: You may request the deletion of your personal data by contacting the Policy Governance Manager at policy@altosmtd.com.

6. User Rights

You have rights concerning your personal data:

  • Access and Correction: You can request access to your personal information and request corrections if necessary by contacting us at policy@altosmtd.com.
  • Data Portability: Currently, there is no method to export the personal data held.

7. Data Security

We are committed to protecting your data:

  • Encryption: All data is encrypted during transmission to our servers. Sensitive information is stored in an encrypted form on our servers.
  • Access Control: Access to your data requires a secure login with an email and password, both encrypted before transmission.
  • Data Breach Response: In the event of a data breach, we will notify you within 72 hours. Affected users will be required to update their password using a two-factor authentication method.

8. Cookies and Tracking

We use cookies and similar technologies to:

  • Recognize Licensed Applications: Ensure that your application is licensed.
  • Store User Preferences: Remember your settings and preferences.
  • Analytics: Track and analyze usage to improve our services.

9. International Data Transfers

We may transfer your data to countries outside of the one in which it was originally collected. These countries may not have the same data protection laws as your own.

Safeguards: We comply with the guidelines of the ICO in the UK and the European Data Protection Board for the EU. If data is transferred to other countries, we will adhere to relevant regulations.

10. Changes to the Privacy Policy

We may update this privacy policy from time to time. Any changes will be communicated to you via email.

11. Children’s Privacy

Our software is not intended for use by children, and we do not knowingly collect data from children.

12. Legal Compliance

We comply with the UK General Data Protection Regulation (UK GDPR) to ensure that your data is handled with care and in accordance with the law.

13. Contact Us

If you have any questions or concerns about this privacy policy, please contact us at: